Contact

Questions about rollout, billing, or policy can start here.

Use this page for contract, billing, legal, privacy, and operational inquiries related to Panezy.

Contact by email

Public email contact

Inquiry intake

Send the shortest useful context first. For investigation work, include the workspace ID, timestamp, and what changed.

We handle

Billing, contract changes, and cancellation
Personal data requests and privacy questions
Legal and policy questions
Incident reports with workspace ID and timestamp

Helpful context

Workspace ID when the inquiry is about a specific workspace
Approximate time and reproduction steps for operational issues
Billing or contract context for plan and cancellation questions

Support guideline

For urgent issues, include “URGENT” in the email subject. For operational investigations, include the workspace ID, approximate time, and reproduction steps when possible.

Pre-rollout checklist

Pricing

Review workspace billing rules, tax display, and plan differences.

Security

Review AI control, review flow, and access guardrails.

See how personal information and service usage data are handled.

Review service conditions, prohibited actions, and liability scope.