Legal

Commercial Disclosure

Commercial disclosure information based on Japanese mail-order transaction requirements.

1. Business operator

Panezy, Inc.

2. Address

South 3F, Takamatsu Central Sky Building, 10-5 Tenjinmae, Takamatsu-shi, Kagawa, Japan 760-0018

3. Representative

Gakuto Higuchi

4. Contact

Email: gakuto.higuchi@panezy.com

Business hours: Weekdays 10:00-18:00 (JST), excluding weekends and Japanese holidays.

Phone number is disclosed promptly upon consumer request. Contact us via the contact page or email.

5. Pricing

Free / Plus pricing and Pro coming-soon status are listed on the pricing page. Tax-exclusive pricing is shown as primary with tax-inclusive values alongside.

Billable seats are admin/editor members in workspace contracts.

6. Additional costs

Internet connectivity fees, telecommunication charges, and device costs required to use the service are borne by users.

7. Payment methods

Payment is made by credit card or other methods enabled by Panezy in Stripe Checkout.

8. Payment timing

Paid plans are prepaid. Charges occur at initial activation and then renew automatically on the selected monthly or yearly cycle.

Plus is the paid plan available at launch. Pro is in preparation, so purchasing Pro and changing plans to Pro are not available yet.

Card settlement timing follows your card issuer’s terms.

9. Delivery timing

Paid plans become available immediately after payment completion. Free plan access starts after signup.

10. Validity period of offers

Pricing, plans, and campaigns may change without notice. Conditions shown at application time apply.

11. Cancellation and refunds

Cancellation is available from the in-app billing screen. Service remains available until the end of the active billing period. For example, if a monthly subscription starts on April 12 and is canceled on April 28, the active plan remains available until May 12.

Refunds are generally not provided for started billing periods, including downgrade differences, except where required by law, individual agreement, or clear billing errors such as duplicate charges.

See Cancellation & Refunds and Terms of Service for detailed policy.

12. Recommended environment

Latest major browsers are recommended (Google Chrome, Safari, Microsoft Edge, Firefox). Some functionality may be limited outside recommended environments.