Cancellation & Refund Policy

1. How to cancel

Workspace admins can open Stripe Customer Portal from the in-app billing settings and submit cancellation there.

2. Effective timing of cancellation

Cancellation takes effect at the end of the current billing period. The active plan remains available until the next invoice date (`cancel_at_period_end=true`).

3. Plan and seat changes

Upgrades (Plus -> Pro) are applied immediately and charged immediately for the difference. Downgrades (Pro -> Plus) apply from the next renewal date; no refund or credit is issued for the current period.

Seat count (admin/editor) is automatically synchronized to actual member counts. Proration details follow Stripe billing behavior.

4. Refund policy

As a rule, no refunds are provided for started billing periods. Downgrade differences are also non-refundable and non-creditable.

Exceptions may apply where legally required or separately agreed.

5. Exceptional handling

If clear billing defects occur (for example duplicate charging), Panezy will review facts and respond on a case-by-case basis through the contact channel.